Printkeg in Beaufort, SC Open now

Reviews about Printkeg

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  May 01, 2020, by Eliza Evans
  I'm not sure if this is a real company or a complete scam. I'm starting to fear the latter. I placed an order for prints on January 23, 2018. I received and paid an invoice January 25. I then received a second invoice January 29. When I contacted customer service about this second unexpected charge, I was told it had taken additional time to make my art work at the sizes I requested. I paid this invoice as well. Later in the day on January 29, I received an email stating my order was ready to be shipped. When my order still hadn't been shipped by February 5, I emailed and called to find out if it had been shipped yet. No one returned my phone call or responded to my email. I received an email February 6 stating my order was "scheduled to print" and would be shipped February 7. I emailed to cancel this order. PrintKeg responded to say the effort to make my prints work took longer than expected (so clearly it had NOT been done when I paid the additional invoice in January, and my order was NOT ready to be shipped January 29). I realized I was also charged for digital proofs I hadn't requested or received (when I politely pointed this out, Printkeg emailed me digital proofs February 7; still as I hadn't requested them, I thought it unreasonable that I'd paid for them). I was assured all efforts would be made to complete my order and it would be shipped via UPS Next Day Air to get it to me in time for an art show I had that weekend. I was willing to trust this and appreciated PrintKeg's efforts to make things right. But then I received an email on February 8 stating PrintKeg was OUT OF THE PAPER needed to complete my order!! At that point, I canceled my order and requested a refund (again!). It's now March 9 and I still haven't received a refund. I've now requested it several times by phone, their online contact form, and email and have received neither a response nor a refund.